Customer Event Services Agreement.

Customer will provide organization name, authorized representative, billing address, city / state / ZIP, phone, and email.

Customer will provide event name, date, location, estimated attendance, service time, estimated number of food trucks, payment model (Host-Paid, Guest-Paid, Recurring Guest-Paid, or Custom/Hybrid), and a maximum approved budget.

MFTC provides food-truck event coordination and concierge services. MFTC may source vendors, determine an appropriate truck mix, obtain availability and pricing, coordinate bookings, manage event logistics, process Customer payments where applicable, coordinate substitutions, and serve as the primary point of contact for food-truck coordination.

MFTC is a coordination and event-management service and is not itself the food vendor unless expressly stated otherwise in writing.

Participating food trucks are independent businesses. Unless expressly stated otherwise, MFTC does not own, operate, employ, manage, or control participating food trucks. Each vendor is independently responsible for its food preparation and handling, ingredients, employees, equipment, vehicles, permits, licenses, insurance, health-code compliance, food-safety practices, taxes, service operations, and compliance with applicable law.

MFTC will provide an event proposal or booking confirmation identifying, as applicable, participating trucks, the payment model, truck-service amounts, MFTC fees, minimum-sales guarantees, estimated taxes, service times, deposits, venue requirements, and the total amount due from Customer. Customer approval authorizes MFTC to proceed with bookings.

MFTC will make commercially reasonable efforts to structure the event within Customer's approved budget. Unless Customer approves an increase in writing, MFTC will not intentionally increase the approved event total beyond the final approved proposal. Customer-requested changes may result in additional charges.

Applicable taxes may be included when required by law or the applicable transaction structure. For Guest-Paid Events, participating food trucks generally process their own attendee transactions and are responsible for taxes associated with those direct sales except where law provides otherwise. MFTC's coordination or concierge fee may itself be subject to applicable tax.

A. Host-Paid Event. Customer purchases the food-truck services for guests. Customer generally makes one payment to MFTC; MFTC coordinates the vendors, may collect truck-service funds, distributes contracted amounts to the trucks, and charges a concierge fee. Unless otherwise stated, the Host-Paid concierge fee will generally be 10% to 15% of participating food-truck service amounts.

B. Guest-Paid Event. Individual attendees purchase directly from participating food trucks. Customer pays MFTC a separate Event Coordination Fee; each food truck processes and retains its own attendee sales. Unless otherwise stated, the standard fee is:

MFTC may adjust Guest-Paid Event fees for unusually complex events, extended service periods, substantial travel, multi-day events, festivals, or materially greater coordination. Any adjusted fee will be disclosed before booking.

C. Recurring Guest-Paid Program. Customers requesting regular food-truck scheduling may enter into a monthly or periodic coordination arrangement. Pricing will be stated in a separate proposal or service schedule.

D. Custom or Hybrid Events. MFTC may create an arrangement combining host-paid and guest-paid services, including vouchers, partial prepayment, minimum guarantees, or multiple service periods. Terms will be stated in the event proposal.

MFTC's fees compensate MFTC for event consultation, truck sourcing, availability checks, cuisine planning, booking, scheduling, venue coordination, vendor communications, placement planning, confirmations, event troubleshooting, replacement-vendor sourcing, payment administration where applicable, and post-event administration. MFTC's fee is separate from food and beverage purchases.

For Host-Paid Events using MFTC's centralized payment system, Customer may make one payment to My Food Truck Concierge LLC. MFTC may receive funds attributable to participating trucks, MFTC fees, applicable taxes, deposits, and other approved amounts, then distribute amounts owed to participating food-truck partners.

For Guest-Paid Events, attendees purchase directly from participating trucks. Each truck generally uses its own point-of-sale system, processes its own transactions, receives its own sales proceeds, handles its own refunds and disputes, and handles applicable taxes on those direct sales. MFTC does not receive a percentage of attendee food sales unless a different written arrangement is expressly disclosed and approved.

A participating food truck may require a minimum level of event sales before accepting a Guest-Paid Event. Any minimum-sales guarantee will be disclosed to Customer before booking. If qualifying sales are below the approved minimum, Customer is responsible for the documented difference.

Unless otherwise stated, qualifying sales are the truck's gross food and beverage sales generated during the contracted event service period, excluding sales tax, tips, refunds, chargebacks, sales outside the event, and other non-qualifying amounts.

When a minimum-sales guarantee applies, the participating truck may be required to provide MFTC with reasonable sales documentation, including a POS summary, register report, or transaction summary. MFTC may invoice Customer for any documented shortfall.

Unless otherwise stated, MFTC will not charge its Host-Paid percentage concierge fee on a documented guarantee shortfall when Customer has already paid the applicable Guest-Paid Event Coordination Fee.

Payment terms will be stated in the event proposal, invoice, or booking confirmation. MFTC may require full payment of the coordination fee at booking, a deposit, partial or full prepayment, payment of guarantee shortfalls after the event, or other reasonable terms. An event is not secured until required payment is received and MFTC confirms the booking. Checks should be payable to My Food Truck Concierge LLC.

MFTC may accept credit cards, ACH, electronic transfers, checks, or other approved methods. If permitted by law and disclosed before payment, Customer may be responsible for an agreed processing or convenience fee. Returned checks, failed ACH payments, chargebacks, or reversed payments may delay or cancel a booking.

Customer must notify MFTC in writing to cancel an event. Cancellation fees may apply because MFTC and participating vendors may have performed work, reserved the date, purchased supplies, scheduled staff, or declined other business. Unless otherwise stated, MFTC may retain amounts reasonably attributable to services already performed, nonrefundable vendor deposits, third-party cancellation charges, nonrecoverable processing expenses, administrative costs, and other nonrecoverable event expenses.

MFTC will make reasonable efforts to transfer participating trucks to a new date, but availability is not guaranteed. Rescheduling may require different trucks, revised pricing, additional deposits, revised times, or additional fees. A rescheduling request is not effective until confirmed by MFTC in writing.

If a participating truck cancels, becomes unavailable, or unexpectedly fails to appear, MFTC will make reasonable efforts to locate a comparable replacement, adjust the lineup, coordinate remaining trucks, or provide an appropriate refund or credit for services not provided where applicable. Exact menus, brands, vehicles, products, and pricing cannot always be duplicated.

MFTC maintains vendor-performance requirements intended to reduce no-shows, but participating trucks are independent businesses and MFTC cannot guarantee performance in every circumstance.

Customer must promptly notify MFTC of material changes to guest count, event time, location, duration, venue, menu requirements, truck count, access, parking, utilities, or event schedule. Changes may affect availability, minimum guarantees, coordination fees, or pricing.

Customer is responsible for providing a reasonable attendance estimate. MFTC and vendors are not responsible for shortages, delays, reduced sales, or service limitations resulting from attendance materially differing from information supplied by Customer.

Customer is responsible for obtaining permission for trucks to operate at the event location unless MFTC expressly agrees otherwise. Customer must provide reasonable access, vehicle clearance, suitable staging, safe ground conditions, and disclose known restrictions.

Placement may be affected by venue rules, fire-code requirements, vehicle dimensions, generator exhaust, propane requirements, emergency access, electrical access, pedestrian flow, and safety. Unsafe placement may be refused.

Unless specifically included in the proposal, participating trucks are generally expected to be self-contained. Customer or venue is responsible for any utilities it agrees to provide. Trucks are generally responsible for their immediate operational area and lawful disposal of operational waste; Customer or venue may be responsible for general event trash and site cleanup unless otherwise agreed.

Outdoor events are subject to weather. Rain alone does not automatically cancel an event. Neither MFTC nor a participating truck will be considered in breach for failure or delay caused by circumstances outside reasonable control, including severe weather, natural disasters, fire, government actions, public emergencies, venue closure, utility failure, road closure, civil disturbance, widespread transportation interruption, serious accidents, or comparable circumstances. MFTC will make reasonable efforts to mitigate the impact where practical.

Customer must communicate known dietary or allergen-related requests before the event. Participating vendors are independently responsible for ingredients, allergen disclosures, recipes, preparation methods, and food handling. MFTC does not independently certify food as allergen-free or suitable for specific dietary or medical needs unless expressly stated.

Customer agrees to maintain a reasonably safe environment for MFTC representatives and participating vendors. Service may be suspended for immediate safety concerns including violence, threats, dangerous crowd behavior, unsafe vehicle access, fire hazards, illegal activity, severe weather, or other immediate hazards.

Customer authorizes MFTC to communicate with participating trucks, venue personnel, event planners, property managers, Customer representatives, security personnel, and other persons reasonably involved with event logistics. Electronic approvals and signatures may be treated as written acceptance to the extent permitted by law.

Unless Customer objects in writing before the event, MFTC may photograph or record general event setup, participating trucks, and food presentations for legitimate business and marketing purposes. MFTC will not intentionally publish private Customer information without authorization.

Customer should report material service concerns promptly. Refund eligibility depends on services performed, vendor payments, deposits, cancellation timing, third-party costs, and applicable obligations. MFTC may issue full or partial refunds, credits, vendor-specific refunds, or no refund as appropriate.

Customer agrees to make a reasonable effort to resolve billing concerns with MFTC before initiating a chargeback. MFTC may provide relevant agreements, invoices, communications, confirmations, and proof of performance in response to payment disputes.

A participating truck is responsible for damage directly caused by its own vehicles, equipment, employees, or operations to the extent provided by law and contract. Customer is responsible for damage caused by Customer, Customer's guests, venue conditions, or persons under Customer's control.

To the fullest extent permitted by applicable law, Customer agrees to indemnify and hold harmless MFTC and its owners, officers, employees, representatives, and agents from third-party claims arising from Customer's breach of this Agreement, unsafe conditions under Customer's control, unauthorized use of property, Customer's violation of law, materially inaccurate Customer-provided information, or acts or omissions of Customer or persons under Customer's control.

MFTC is responsible for performing its own coordination services according to this Agreement. MFTC is not responsible for acts or omissions of independent vendors except to the extent MFTC separately assumes responsibility in writing or applicable law provides otherwise. To the fullest extent permitted by law, MFTC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from an event. Nothing in this Agreement excludes liability that cannot legally be excluded.

MFTC may maintain commercial insurance appropriate for its operations and may require participating trucks to maintain applicable insurance. Customer or venue must notify MFTC before booking if special limits, endorsements, or additional-insured requirements apply.

For Guest-Paid Events, MFTC does not guarantee attendance, attendee purchases, truck revenue, sales volume, profitability, or customer spending behavior. Customer is responsible for providing accurate attendance and event information.

MFTC may collect information reasonably necessary to coordinate events, process payments, communicate with vendors, maintain records, resolve disputes, and comply with legal obligations. Customer consents to event-related communications by email, text message, website messaging, electronic invoice, and other reasonable electronic methods. Electronic signatures, checked boxes, typed names, and digital acceptance may evidence agreement to these Terms to the extent permitted by law.

Material changes to a confirmed event should be documented in writing, including revised proposals, email approval, electronic acceptance, or signed amendments. Customer may not transfer a confirmed booking without MFTC approval. This Agreement is governed by the laws of the State of Texas except where federal law controls. If a provision is invalid or unenforceable, the remaining provisions continue in effect. Failure to enforce a provision once does not waive future enforcement.

This Agreement, together with the approved event proposal, invoice, booking confirmation, amendments, Privacy Policy, and other expressly incorporated documents, constitutes the agreement between Customer and MFTC. Event-specific written terms control where they expressly conflict with these general Terms.

By requesting a proposal, Customer acknowledges the following: